IEEE offers several ways for Manuscript Central users to receive support:

1. Frequently Asked Questions (FAQs)
You may search our FAQ Knowledgebase to find answers to your questions. If you do not find your answer, you can submit a support case by clicking on the "Ask a Question" tab in the FAQ Knowledgebase.

2. Telephone
You may call our support team on weekdays from 8:00am to 5:00pm (EST or EDT US) at +1-732-562-6536.

3. Documentation & Training
Authors & Reviewers will learn all the features related to submitting and reviewing manuscripts in the Online Users Guide.

Editors & Journal Administrators can access the Manuscript Central Education & Support Website to gain access to the full version of the Online Users Guide as well as several online learning courses. You will be prompted to login to this website using your Manuscript Central id/password.