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For Adminstrators of ScholarOne Manuscripts sites, we offer one-on-one online training, downloadable guides, video tutorials, and relevant FAQs for all your training needs. In addition, you can submit a question/create a case, view your cases, or make a suggestion using the Support portal below.


Administrator One-on-One Training

Our online one-hour training sessions are customized to your site for the hands-on experience you've come to expect from ScholarOne. Choose a session below to register for your training, and please contact our training department with any questions.

  • Admin Overview: Managing the Peer Review Process
  • Email Templates
  • Basic or Advanced Cognos Reporting
  • Production Center Overview

Register

 

Administrator Support Portal

Our Frequently Asked Questions provide answers to relevant topics for Admins of our system.

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Submit A Question/Create A Case

Submit a Question/Create A Case

Filling out this form completely (no abbreviations, please) will ensure a fast and accurate response from our support team. Items marked with * are required.

Please note: For your case to be processed, an email address must be provided.

View My Cases
Submit an Idea