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In-Language Support

ScholarOne offers In-Language Support for Japan, China, and Korea for ScholarOne Manuscripts. Please see the information below for hours and phone numbers, and email address.


ScholarOne Manuscripts In-Language Support
Country Hours Days Languages Supported Contact
Japan

9:30 AM - 6:00 PM

Japan Standard Time, UTC +9

Monday to Friday Japanese, English

+81-3-4589-3107

08008888855

ts.support.jp@clarivate.com

In-Language FAQ

China

9:00 AM - 5:00 PM

China Standard/Beijing Time, UTC +8

Monday to Friday Chinese, English

4008 822 031

ts.support.china@clarivate.com

In-Language FAQ

Hong Kong

9:00 AM - 6:00 PM

Singapore Standard Time, UTC +8

Monday to Friday Chinese, English

800905720

ts.support.asia@clarivate.com

In-Language FAQ

 

Taiwan

9:00 AM - 6:00 PM

Singapore Standard Time, UTC +8

Monday to Friday Traditional Chinese, English

00806651914

ts.support.asia@clarivate.com

In-Language FAQ

Korea

9:00 AM - 6:00 PM

Korea Standard Time, UTC +9

Monday to Friday Korean, English

800108100

+82234834865

ts.support.korea@clarivate.com

In-Language FAQ