All the resources you need to answer your questions, learn new tricks, and explore the product.
View FAQs Contact SupportLearn more about ScholarOne™ Manuscripts via video tutorials, user guides, and FAQs. Become an expert through online courses and live training sessions, and read about the latest developments in our Product Release Notes. If you can’t find the answer that you’re looking for, get in touch with our team.
Browse and search our FAQs to troubleshoot common queries, reach out to our industry-leading end-user support team, or access our complete user guides for in-depth product information.
Access a range of on-demand training materials, from videos and online courses to live training and certification.
Read and search our release notes to learn more about recent product updates, configuration details, and tips on mastering our tools.
Learn more about your role by visiting our vast library.
Browse recent content from ScholarOne’s video library, which contains demos, tutorials, and tips to guide both new and advanced users through the platform.
Neil Blair Christensen, Sales Director, Americas
Kevin John Black, Product Lead
Karol Dixon de la O, Business Manager
Jamie Carmichael, Senior Director
Pierre Montagano, Director of Business Development
Chris Heid, Product Lead, Publishing & Associations
Sven Molter, Product Manager, Publishing & Associations
Web of Science™ newsletter
Sign up to receive newsletters, product updates, and event and webinar information for publishers from the Web of Science™.
Sign up for Product & Maintenance Alerts (including release notes)
The ScholarOne™ partner program connects you with trusted partners to create a streamlined experience for authors, reviewers, and editors at a critical point in the research workflow.
Our highly trained and knowledgeable Product Support team is ready to assist you.