Contacting Manuscript Central is as easy as picking up the phone. Or you can click here to submit a case by email.

You can use this contact option to allow a customer support representative to share your screen and help you with support. However, you must contact support by phone before using this option.

Click here to share your screen with a support representative.

If you have a suggestion for improving Manuscript Central, Proceedings Central or Abstract Central, please let us know. We value all client suggestions and strive to continuously improve the product. In general, requests for enhancements or changes to Manuscript Central are reviewed by ScholarOne's Product Management team. Once the Product Management team has reviewed the suggestion, it is given a priority rating based on the potential benefit to all clients, ease of implementation, and alignment with general product direction. Because we must balance each individual journal's needs against the needs of our entire customer base, these suggestions, if approved, may take more than a year to be included into Manuscript Central.

Once your suggestion is submitted, we will contact you if we need clarification about this suggestion or to notify you that we plan to implement this feature in a future product release.

Click here to send a suggestion to the product management team.