We are aware that users may receive a 500 - Internal Server Error
when performing certain actions in the system. If you receive a 500 Error, please do the following:
- Ensure that you only have one tab or window of ScholarOne Manuscripts open
- Clear your browser's cache, completely close your browser, and open it again. Instructions for clearing you cache
If you continue to receive a 500 Error after clearing your browser's cache, please contact support at firstname.lastname@example.org. Please be as specific as possible, including the steps you are taking that causes the error to occur.
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